Atlas for Slack Connect

Support ticketing for Slack Connect

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About	Details
Name:	Atlas for Slack Connect
Submited By:	Jaiden Runolfsson
Release Date	2 years ago
Website	Visit Website
Category	Slack Customer Success Customer Communication

Convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) via Slack.

Conner Gislason

We love this. If you ever used ticketing systems in the past, you know how fragmented communication can be. Finding and properly responding is a pain. Since we live in Slack, this is a perfect fit for our workflow. Since Slack has great controls over alerts/notifications, we don't have to configure a separate system for Do not disturb.

1 year ago

Alford Marvin

This is such a great addition to an already very solid product! This will save us a lot time but more importantly make sure we have maximum context 👑

1 year ago

Adam Zemlak

This product has made my life so much easier. I can't imagine going back to how things were before.

1 year ago

Korey Hammes

Incredible feature - handling customer support through Slack has been a massive time saver for us.

1 year ago

Kenneth Corwin

Congrats on the launch Atlas for Slack Connect of PH 🎉

1 year ago

Curt Nienow

Congratulations on this remarkable addition to the Slack ecosystem!

1 year ago

Mike VonRueden

Just like with everything you guys launch, integrating everything together provides such great context for me as a user. Less time I spent moving data around and figuring out what the user is experiencing means more time and mental energy focused on our customers. Great work!

1 year ago

Kyleigh Luettgen

Our team lives in Slack and the Slack Connect feature tie-in with Atlas is how we do it. Big fan of Jon and Rahul, they make good stuff.

1 year ago

Mckenzie Mosciski

Congrats on the launch, just signed up for a trial.

1 year ago

Johnpaul Crona

This looks amazing! Does it connect to Zendesk so we can respond to such tickets from slack?

1 year ago

Marcus Macejkovic

Great work on your new product launch! I'm confident it will be a huge success.