Universal Inbox

Service your customers across multiple channels

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About	Details
Name:	Universal Inbox
Submited By:	Jedidiah Farrell
Release Date	2 years ago
Website	Visit Website
Category	Email Messaging Customer Communication

Helpwise's Universal Inbox lets you manage customer queries from multiple channels (e.g. email, voice, chat, SMS, social media) in one place, collaborate with team members, use analytics, automate workflows to reduce workload and improve efficiency.

Merl Orn

Does this integrate with any ecommerce tools like shopify? We’re looking for a similar solution

10 months ago

Hazel Altenwerth

Thrilled to see the video, can't wait to use the product. Just one question, is it possible to collect customer feedback within it? Maybe a typeform?

11 months ago

Johnpaul Crona

Great product and excellent value from a fantastic team who continually develop their products. Well done. Thank you!

11 months ago

Constantin Leuschke

We use Helpwise every day. When I'm in Helpwise, the Universal Inbox is where I live.

1 year ago

Karley Frami

Amazing work team; on creating this awesome tool for creating and levelling up customer service once again 🔥

1 year ago

Gilbert Lind

This looks wonderful! Does Universal Inbox show customer/order information from shopify?

1 year ago

Duncan Effertz

Looks like a cheaper alternative of Zendesk. Are there any major key differences? Also how many funding rounds have you raised if any? couldn't find a lot of information.

1 year ago

Maxwell Blanda

Such a unique idea for the video haha! Really interesting product.

1 year ago

Curt Nienow

I literally dreamed of this a couple of days ago, I am glad I am not going crazy and others do struggle with the complexity of using multiple channels to service customers!

1 year ago

Merl Orn

Setup flow, channel management and integration with all the necessary CRMs is quite helpful.

1 year ago

Dejon Bergstrom

Great product and it's a great addition to the support team. I am excited to see the potential of this product.

1 year ago

Jaiden Runolfsson

This looks so simple but powerful! can’t wait to test it out! 🚀

1 year ago

Kyleigh Luettgen

This looks so simple but powerful! can’t wait to test it out! 🚀