Unthread
AI-powered customer support over Slack
| About | Details |
|---|---|
| Name: | Unthread |
| Submited By: | Trenton Spencer |
| Release Date | 1 year ago |
| Website | Visit Website |
| Category | Customer Success Customer Communication |
Unthread helps companies to scale up support on Slack. We automatically track new conversations, tag & prioritize them, and can generate or suggest responses with AI.
Seems like a brilliant tool. I can't wait to use it for my daily communications! Congratulations on the launch team. @bachonk
11 months ago
We have 40+ slack and discord channels with customers and prospects. While it hasn't been a big issue yet, it is just a matter of time before we start dropping threads. Intrigued to try out a Slack and Discord-based customer service management tool.
1 year ago
@bachonk and the rest of the unthread team have been incredible partners. we love using the new AI features, they certainly save a lot of time when it comes to reporting. we are excited to continue to leverage these features to streamlining q&a!
1 year ago
When I started at my most recent company, I came in trying to grow our support to scale as the company grows. My first order of business was to set up a proper support tool instead of just having customers in Slack. I spent some time with our customers and found out they loved using Slack, and I'd be doing a disservice moving to a standard ticketing platform and taking Slack away. We tried doing a manual "make tickets in a ticketing platform for each customer request in Slack," but that quickly became a burden, and we stopped. Our CTO happened to find Unthread as an option. I did a demo and trial, then quickly fell in love. The product is excellent for tracking issues and ensuring we follow up with customers. The hardest part has been training some non-Slack users to reply in threads, but that was a fight I needed to fight anyway.
1 year ago
@bachonk Unthread looks amazing! We’ve just started providing Slack support for Kapwing’s enterprise customers and are looking for a solution like this. Congrats on the launch 🎉
1 year ago
Congratulations! Unthread sounds promising. How does it handle multilingual customer queries? Can it adapt to various languages and still maintain accurate responses?
1 year ago
Congratulations on the successful launch of Unthread! It's impressive to see how you're streamlining support on Slack. To enhance your product, consider adding features like sentiment analysis to gauge customer satisfaction, integrations with other collaboration tools, and customizable response templates. Let's connect on Product Hunt to stay updated on each other's progress and explore potential synergies. Keep up the great work! #ProductHunt #LaunchSuccess
1 year ago
This is going to be the game-changer for the companies that offer Enterprise Level Support on Slack. Congratulations on the launch @bachonk
1 year ago
Related Apps
-
Guidde AICreate video documentation instantly with the magic of AI
-
SlashPageCreate websites in seconds to build your first 1K community
-
ArigladAuto create & update knowledge base articles
-
Olvy 2.0Analyze user feedback 10x faster with AI
-
DeskuAutomate customer support with power of AI & automations
-
Sessions CopilotSupercharge your sessions with AI
-
Colors AITurn customer feedback into revenue
-
ClaudIALifelike AI tailored for customer service
-
TheySaidConversational surveys that deliver deeper insights
-
ioniBoost your customer support productivity with ChatGPT-4